Returns & Exchanges

Our Commitment to Your Satisfaction

At HARBINGER Shop, we’re dedicated to helping you build your dream home gym with professional-grade fitness equipment. We understand that sometimes products may not meet your expectations, which is why we offer a straightforward returns and exchanges process. Our policy is designed to be transparent, fair, and customer-focused, reflecting our commitment to reliability and convenience.

Return & Exchange Eligibility

Timeframe

You may return or exchange most items within 15 days of receiving your order.

Condition Requirements

• Items must be in original, unused condition
• All original packaging and tags must be intact
• Assembly-required products must be unassembled
• All accessories and manuals must be included

Return Process – Step by Step

Step 1: Submit Return Request

Within 15 days of receiving your order, contact our customer service team with your return request using the template below.

Step 2: Receive Authorization

We will review your request and, if approved, provide you with a Return Authorization Number and shipping instructions within 2 business days.

Step 3: Package and Ship

Securely package the item in its original packaging with all accessories. Include the Return Authorization Number clearly on the outside of the package.

Step 4: Ship Your Return

Ship your return to our warehouse address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error or a defective product.

Step 5: Processing

Once we receive and inspect your return (typically within 3-5 business days of receipt), we will process your refund or exchange.

Return/Exchange Request Template

Use the following template when contacting us about a return or exchange:

Send your request to: [email protected]

Refunds

Refund Processing Time

Once your return is approved and processed:

• Credit Card Payments: 5-10 business days to appear on your statement
• PayPal Payments: 3-5 business days to process
• Other Payment Methods: 7-14 business days

Refund Amount

Your refund will include the full product price. Original shipping fees are non-refundable unless the return is due to our error. Return shipping costs are the customer’s responsibility.

Refund Method

Refunds are issued to the original payment method used for purchase. We support refunds through all our accepted payment methods: Visa, MasterCard, JCB, and PayPal.

Exchanges

If you need to exchange an item for a different size, color, or product:

• Follow the same return process outlined above
• Clearly indicate in your request that you want an exchange
• Specify the desired replacement product
• Price differences will be refunded or charged accordingly

Exchange shipping is free for customers in cases where the exchange is due to our error or a defective product.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We will arrange for a replacement at no additional cost
• Return shipping for defective items is free

Note: This policy applies to all customers worldwide, excluding select Asian regions and remote areas where we do not ship. For customers in these excluded regions, different terms may apply.