Our Commitment to Excellence
At HARBINGER Shop, we’re committed to helping fitness enthusiasts and home gym builders achieve their fitness goals with professional-grade equipment. Our shipping and returns policies are designed with your convenience and satisfaction in mind.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive tracking information via email once your order ships.
Shipping Methods & Timeframes
• Carrier: DHL or FedEx
• Delivery: 10-15 business days after shipment
• Cost: $12.95
• Carrier: EMS
• Delivery: 15-25 business days after shipment
• Cost: Free for orders over $50
Returns & Exchanges Policy
Eligibility Requirements
We accept returns and exchanges within 15 days of delivery under the following conditions:
- Items must be in original, unused condition
- All original packaging and tags must be intact
- Assembly-required products must be unassembled
- All accessories and manuals must be included
Non-Returnable Items
Due to hygiene and product safety considerations, the following items cannot be returned or exchanged:
- Foam Rollers (hygiene reasons)
- Aerobic Fitness Balls (once removed from packaging)
- Opened personal care or hygiene-related accessories
- Custom or specially ordered equipment
Return Process – Step by Step
1Submit Return Request
Within 15 days of receiving your order, contact our customer service at [email protected] with your return request.
2Receive Authorization
We’ll review your request and provide a Return Authorization Number and shipping instructions within 2 business days.
3Package and Ship
Securely package the item in its original packaging with all accessories. Include the Return Authorization Number clearly on the package.
4Ship Your Return
Ship your return to our warehouse using a trackable method. You are responsible for return shipping costs unless the return is due to our error.
5Processing
Once we receive and inspect your return (within 3-5 business days), we’ll process your refund or exchange.
Refund Information
| Payment Method | Processing Time | Refund Amount |
|---|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-10 business days | Full product price |
| PayPal | 3-5 business days | Full product price |
| Other Methods | 7-14 business days | Full product price |
Exchange Process
If you need to exchange an item for a different size, color, or product:
- Follow the standard return process
- Clearly indicate you want an exchange in your request
- Specify the desired replacement product
- Price differences will be refunded or charged accordingly
Exchange shipping is free when the exchange is due to our error or a defective product.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We will arrange for a replacement at no additional cost
- Return shipping for defective items is free
Contact Information
Customer Service Email: [email protected]
Response Time: Within 24-48 hours during business days
Returns Address:
HARBINGER Shop Returns Department
2915 Burton Avenue
Memphis, US 38106
Policy Update: This policy was last updated on October 26, 2023 and applies to all customers worldwide, excluding select Asian regions and remote areas where we do not ship.